Return & Refund Policy
Eligibility for Returns & Refunds
Areum Kaya offers a 10-day return and refund policy for unopened packages. If you are not satisfied with your purchase, you may return it under the following conditions:
- The return request must be made within 10 days of receiving the order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase, such as an order number or receipt, is required.
- We do not accept returns for opened, used, or damaged items unless they arrived defective.
If the package has been opened, it is not eligible for return or refund due to hygiene and safety reasons.
How to Request a Return or Refund
- Contact Customer Support – Email our support team at support@areumkaya.com with your order number and reason for return.
- Receive Return Instructions – Our team will provide the return shipping address and guidelines.
- Ship the Item – The customer is responsible for return shipping costs. We recommend using a trackable shipping service.
- Refund Processing – Once we receive and inspect the return, a refund will be issued within 5-7 business days to the original payment method.
Refund Policy
- Approved refunds will be processed to the original payment method.
- If the returned package does not meet the return criteria, it will not be eligible for a refund.
Non-Returnable Items
- Opened or used products
- Final sale or clearance items
- Gift cards and promotional items
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact our support team within 48 hours of delivery with photos of the issue. We will provide a replacement or issue a full refund.
All references to “Areum Kaya” on this website are the brand name under which our products and services are marketed. However, for legal and billing purposes, the official business entity operating this website is “Morven & Co”. Any transactions, invoices, and official documents will reflect Morven & Co as the billing entity, while the brand name Areum Kaya will continue to be used for product representation and marketing purposes.
For any concerns or clarifications regarding this, please contact us at support@areumkaya.com
Contact Us
For any return or refund inquiries, please reach out to our customer support team at support@areumkaya.com
7. Privacy Policy
We implement industry-standard security measures such as SSL encryption, firewalls, and limited access to safeguard your information.
8. Third-Party Links
9. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at support@fashionstore.com.
